Refund Policy

We have a 28 day refund policy, which means you have 28 days after receiving your item to request a refund.

 

If the goods you receive are damaged, defective or incorrect items, we will be happy to offer you a refund or replace the item as quickly as possible.

 

You can always contact us for any refund questions at orders@parisdecormoi.com.

 

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and correct it.

 

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.

 

Refunds

Please do not hesitate to contact us if your order is heavily damaged (broken candle) or incorrect and we will resolve the issue directly with you. Please note that damage does not include candle frosting or air bubbles. This is a natural occurrence when using natural soy wax and we are unable to issue refunds for this reason.

 

Unfortunately, we cannot accept refunds on sale items or gift cards.

 

To request a refund, you will need to send us an image of a damaged item by email commands@parisdecormoi.com. We will notify you once we receive the proof and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.